We are committed to providing you with the best possible service and quality when it comes to your frames and lenses. Please read the policies below, so that you are familiar with all of your options. Due to the custom nature of glasses, all prescription frame and sunglass sales are final: No refunds or exchanges will be given. Payment is expected at time professional services are rendered and no refunds will be made for services.

• For an eyeglass recheck the prescription will be provided and if new lenses are necessary, a courtesy one time re-make will be provided at no charge within 90 days of the exam. Re-check visits and/or new lenses after 90 days will be charged the usual fees.

• For all lenses – any options that are on the original lenses that are not wanted on the redo will NOT be refunded.

• Frames purchased at Optic Gallery have a one year manufacturer defect warranty. Normal wear and tear, damage by accident or loss are not covered by the warranty. We reserve the right to inspect and determine if the frames can be replaced under warranty.

We are not responsible for eyeglasses that are not picked up within 90 days. Payments or deposits will NOT be refunded. Any other unusual circumstances that are not mentioned above will be handled on a case by case basis.

Please close this tab after you click the submit button, in order to continue to fill in the other forms in the previous tab. All forms have to be completed in order to process your patient file correctly. Thank you.